Service Section | Handling Objections & Queries

Handling Objections & Queries


The Handling Objections & Queries chapter gives you an insight into why customer’s object and query and enables you to handle those objections and queries in a controlled effective manner which melts their defences. You will be guided through best practice and research of techniques that will assist you in the act of pre-empting objections, uncovering customers ‘real’ worries, validating customers feelings and using emotional words to neutralise resistance.